I

Interaction Client

Interactive Intelligence  ❘ Commercial

Streamline Your Communication with Interaction Client

David Fischer

Interaction Client by Interactive Intelligence provides a seamless communication platform that integrates various channels, enhancing productivity and customer experience for businesses.
2025 Editor's Rating

Interaction Client is a communication software developed by Interactive Intelligence. It is designed to aid in the management of customer interactions, while also providing a comprehensive view of each customer’s communication history.

  • With Interaction Client, users can manage voice, email, chat, and social media interactions from one unified interface.
  • The software also provides analytical tools to help businesses better understand communication trends and customer behaviors.
  • Interaction Client supports skills-based routing, allowing agents with varying skill levels to be assigned to specific types of interactions based on their expertise.
  • Additionally, Interaction Client offers collaboration features that enable team members to work more efficiently on customer requests and tasks.
  • The software is user-friendly and customizable, allowing users to easily tailor their workspace to meet their specific needs.

Interaction Client is a powerful communication tool that enables businesses to deliver exceptional customer service and drive positive customer experiences.

Overview

Interaction Client is a Commercial software in the category Communications developed by Interactive Intelligence.

The latest version of Interaction Client is currently unknown. It was initially added to our database on 10/29/2007.

Interaction Client runs on the following operating systems: Windows.

Interaction Client has not been rated by our users yet.

Pros

  • Robust contact center software with a wide range of features.
  • Excellent integration capabilities with third-party applications.
  • Provides real-time performance monitoring and reporting tools.
  • User-friendly interface for agents and supervisors.
  • Offers multi-channel communication support including voice, email, chat, and social media.
  • Scalable solution that can accommodate the needs of small to large contact centers.

Cons

  • Steep learning curve for new users due to the extensive features and functionalities.
  • High implementation and customization costs.
  • Requires dedicated IT resources for maintenance and updates.
  • Occasional technical glitches and bugs may affect system stability.
  • The user interface may feel overwhelming for inexperienced users.

FAQ

What is Interaction Client?

Interaction Client is a software application developed by Interactive Intelligence that provides a unified interface for managing interactions with customers across various channels.

What channels does Interaction Client support?

Interaction Client supports various communication channels including voice calls, chat, email, social media, and SMS.

Can I use Interaction Client for outbound calls?

Yes, Interaction Client can be used for making outbound calls to customers or prospects.

Is Interaction Client compatible with different operating systems?

Yes, Interaction Client is compatible with both Windows and Mac operating systems.

Does Interaction Client provide real-time collaboration features?

Yes, Interaction Client includes real-time collaboration features such as screen sharing and file transfer to facilitate efficient communication.

Can I integrate Interaction Client with other business applications?

Yes, Interaction Client offers APIs and integration capabilities to seamlessly connect with other business applications and systems.

Does Interaction Client have reporting and analytics capabilities?

Yes, Interaction Client provides reporting and analytics features to track and analyze customer interactions for better decision-making.

Is there a mobile version of Interaction Client available?

Yes, Interactive Intelligence offers a mobile version of Interaction Client for convenient access on smartphones and tablets.

What security measures does Interaction Client employ?

Interaction Client ensures security by implementing encryption standards, user authentication, and access control mechanisms.

How can I get support or assistance for Interaction Client?

You can contact Interactive Intelligence's customer support team for assistance with Interaction Client or refer to their online documentation and resources.


David Fischer

David Fischer

I am a technology writer for UpdateStar, covering software, security, and privacy as well as research and innovation in information security. I worked as an editor for German computer magazines for more than a decade before joining the UpdateStar team. With over a decade of editorial experience in the tech industry, I bring a wealth of knowledge and expertise to my current role at UpdateStar. At UpdateStar, I focus on the critical areas of software, security, and privacy, ensuring our readers stay informed about the latest developments and best practices.

Latest Reviews by David Fischer

Download not yet available. Please add one.

Stay up-to-date
with UpdateStar freeware.

Latest Reviews

oMega Commander SP1 oMega Commander SP1
oMega Commander SP1: Efficient File Management at Your Fingertips
Streamer Life Simulator Streamer Life Simulator
Get Ready to Stream in Style with Streamer Life Simulator!
Marvel's Spider-Man Marvel's Spider-Man
Swing into Action with Marvel's Spider-Man
clickSign x32 clickSign x32
Effortlessly Streamline Your Document Signing with clickSign x32
Mercusys MW300UH Driver Mercusys MW300UH Driver
Reliable Connectivity with Mercusys MW300UH Driver
S Surveillance Viewer IPC UN Miniature
Compact Yet Powerful: The IPC UN Miniature Surveillance Viewer
UpdateStar Premium Edition UpdateStar Premium Edition
Keeping Your Software Updated Has Never Been Easier with UpdateStar Premium Edition!
Microsoft Visual C++ 2015 Redistributable Package Microsoft Visual C++ 2015 Redistributable Package
Boost your system performance with Microsoft Visual C++ 2015 Redistributable Package!
Microsoft Edge Microsoft Edge
A New Standard in Web Browsing
Google Chrome Google Chrome
Fast and Versatile Web Browser
Microsoft Visual C++ 2010 Redistributable Microsoft Visual C++ 2010 Redistributable
Essential Component for Running Visual C++ Applications
Microsoft Update Health Tools Microsoft Update Health Tools
Microsoft Update Health Tools: Ensure Your System is Always Up-to-Date!

Latest Updates


SuperBookViewer 1.0.8

The Superbook app, developed by EGOSoft, is a versatile tool designed for reading and downloading e-books and comics on mobile devices.

Life University 7.2

This official app for Life University offers a streamlined way to stay connected with campus activities and updates. Users can access the latest Campus News and the Events calendar to remain informed about upcoming events and …

Classical Physics Pack 4.0

The Classical Physics Pack offers a comprehensive collection of 134 physics calculators and 54 unit converters, providing essential tools for students and professionals alike.

Zoniz 5.0.0

Zoniz aims to enhance your connection with the urban environment through location-based services. The application delivers dynamic content tailored to your current geographic position directly on your mobile device.

楽天銀行FX 2.18.1

The "Rakuten Bank FX" application is a dedicated platform developed by Rakuten Bank for trading foreign exchange (FX) within the new Rakuten Bank FX service.

Sofi 1.2

Does this game effectively guide Sofi through the sequence of colored rings? The gameplay requires rotating, spinning, and even crossing arms to match the colors, with the added challenge of avoiding electric barriers.