Interaction Client

Interactive Intelligence ❘ Commercial

Streamline Your Communication with Interaction Client

David Fischer

01/23/2025

Interaction Client by Interactive Intelligence provides a seamless communication platform that integrates various channels, enhancing productivity and customer experience for businesses.

Interaction Client is a communication software developed by Interactive Intelligence. It is designed to aid in the management of customer interactions, while also providing a comprehensive view of each customer’s communication history.

With Interaction Client, users can manage voice, email, chat, and social media interactions from one unified interface.
The software also provides analytical tools to help businesses better understand communication trends and customer behaviors.
Interaction Client supports skills-based routing, allowing agents with varying skill levels to be assigned to specific types of interactions based on their expertise.
Additionally, Interaction Client offers collaboration features that enable team members to work more efficiently on customer requests and tasks.
The software is user-friendly and customizable, allowing users to easily tailor their workspace to meet their specific needs.

Interaction Client is a powerful communication tool that enables businesses to deliver exceptional customer service and drive positive customer experiences.

Overview

Interaction Client is a Commercial software in the category Communications developed by Interactive Intelligence.

The latest version of Interaction Client is currently unknown. It was initially added to our database on 10/29/2007.

Interaction Client runs on the following operating systems: Windows.

Interaction Client has not been rated by our users yet.

Pros

Robust contact center software with a wide range of features.
Excellent integration capabilities with third-party applications.
Provides real-time performance monitoring and reporting tools.
User-friendly interface for agents and supervisors.
Offers multi-channel communication support including voice, email, chat, and social media.
Scalable solution that can accommodate the needs of small to large contact centers.

Cons

Steep learning curve for new users due to the extensive features and functionalities.
High implementation and customization costs.
Requires dedicated IT resources for maintenance and updates.
Occasional technical glitches and bugs may affect system stability.
The user interface may feel overwhelming for inexperienced users.

FAQ

What is Interaction Client?

Interaction Client is a software application developed by Interactive Intelligence that provides a unified interface for managing interactions with customers across various channels.

What channels does Interaction Client support?

Interaction Client supports various communication channels including voice calls, chat, email, social media, and SMS.

Can I use Interaction Client for outbound calls?

Yes, Interaction Client can be used for making outbound calls to customers or prospects.

Is Interaction Client compatible with different operating systems?

Yes, Interaction Client is compatible with both Windows and Mac operating systems.

Does Interaction Client provide real-time collaboration features?

Yes, Interaction Client includes real-time collaboration features such as screen sharing and file transfer to facilitate efficient communication.

Can I integrate Interaction Client with other business applications?

Yes, Interaction Client offers APIs and integration capabilities to seamlessly connect with other business applications and systems.

Does Interaction Client have reporting and analytics capabilities?

Yes, Interaction Client provides reporting and analytics features to track and analyze customer interactions for better decision-making.

Is there a mobile version of Interaction Client available?

Yes, Interactive Intelligence offers a mobile version of Interaction Client for convenient access on smartphones and tablets.

What security measures does Interaction Client employ?

Interaction Client ensures security by implementing encryption standards, user authentication, and access control mechanisms.

How can I get support or assistance for Interaction Client?

You can contact Interactive Intelligence's customer support team for assistance with Interaction Client or refer to their online documentation and resources.

David Fischer

I am a technology writer for UpdateStar, covering software, security, and privacy as well as research and innovation in information security. I worked as an editor for German computer magazines for more than a decade before joining the UpdateStar team. With over a decade of editorial experience in the tech industry, I bring a wealth of knowledge and expertise to my current role at UpdateStar. At UpdateStar, I focus on the critical areas of software, security, and privacy, ensuring our readers stay informed about the latest developments and best practices.

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